Vol. 103 June - July 2024 Newsletter
Articles In This Issue
Your Wellness Journey:
Overcoming Unhealthy
Habits for a Better You

Tips for Growing a
Career in the Dynamic
World of Hospitality

2024 Middle East
Salary Survey

2024 Far East
Salary Survey

Portugal 2024
Salary Survey

Italy 2024
Salary Survey

The Lighthouse
for Hospitality

Case of the
Disappearing GM

How Great Survey
Design Impacts Hotel
Operations and Value

20 Point Critical Tasks
& Duties Before Opening a New Restaurant

How to Prepare
a Hotel Financial
Budget

Top 17 Bad
Boss Behaviors

Buzz Words Spoken at
IHIF & NYU Conferences
& Commentary

12 Lessons I Learned
as a Food and
Beverage Consultant

What is PAEGS And
Why It Will Help You
and Your Career

What does a
Professional Hiring
Manager look for in
a Marketing Director?

10 Things to Do on Your Online Application to
Get That Dream Job

The Fundamental Guidelines
Of An Interview

The Key Attributes
of a Proper Hotel
Financial Statement

Hospitality Leadership - Critical Importance of Accruals and Deferrals
Spa dictionary: Have
We Missed any
New Terms?
Article Archive

President’s List

Managing Director – Caribbean

Our client's mandate is specific.  They want a highly qualified up and coming experienced Managing Director to oversee a number of outstanding major resorts operations in the Caribbean. 

This individual must be familiar with the Caribbean and it is preferred if they now are working in a similar high end property management role in the Caribbean region or working in well-known resorts in other areas of the globe at this time.

Island/resort destination experience is preferred and must have an excellent knowledge in high end All-inclusive resort operations.  A driven leader who is a great management team motivator, with exceptional public relations skills.

These 2 established resorts offer the best that discerning guests expect, from suburb accommodation to exceptional food and beverage facilities and recreational activities.  In view of their dynamic operational environment, they are now seeking a high caliber individual with proven cluster management experience.

He/she should have a proven track record in high quality resort operations in a senior general management role that is very customer-orientated with the ability to lead and motivate a great team of General Managers. Must have excellent organization and time management skills, as well as being systematic, analytical and resourceful with strong entrepreneurial style, excellent people skills and business acumen.

Strong interpersonal, verbal and written communication skills, and team building skills with the ability to coach, mentor, motivate and have a good rapport with all. This individual must have a keen eye for details and is extremely "guest" oriented.  A proven resort operational specialist with excellent Improvement and implementation abilities?

The salary compensation and benefits offered for this key senior management and leadership position will be exceptional that will include, outstanding US tax free base salary, executive level accommodation offered, automobile and a progressive bonus for the right stellar candidate.

Chief People Manager ( Sr.Vice President Human Resources) with Global responsibilities for one of the leading Hotel/Real Estate Groups in the World  – based in Singapore or Hongkong

A Sr.Vice President of Human Resources is needed by a leading global hotel company with hotels in the 4/5 star brand everywhere from Europe, to Asia, to USA and the Middle East.

This role is based in Singapore and the primary responsibilities of this position will be to put strategy in place for all the hotels which are currently open and to prepare manning guides for all new properties.  He/she will be the main point of contact when dealing with General Managers, as well as dealing with owners of old and new properties.

The VP Human Resources must currently be in a “Corporate or a Vice President” role with a major hotel company and possess sound expertise in all aspects of human resources management, ensuring the development and execution of human capital strategies in alignment with the business strategy and management objectives of the organization. 

You will be responsible in creating and leading a high-performance workplace culture and possess a strong human resources background that demonstrates a management experience in handling challenging and complex issues in a dynamic, high powered and growth oriented environment. He/she must clearly display high integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.

The ideal candidate will oversee the human resources main functions of identifying, hiring, developing, and retaining employees for peak performance and bringing out the best in people.  This person must have solid administrative skills, innovative training ability and a very hands-on, people-oriented approach.

It would be beneficial to have International recruitment and solid understanding of working with Asian and other international cultures.

REQUIREMENTS:

Diploma/Degree/Professional Qualifications in Hotel Management.
A proven track record with a stable career history.
A high profile with extensive experience in Human Resources in large scaled operations of 4-5 star International hotel group.
Thorough knowledge of hotel’s operating policies and standards.
Knowledge of local / international economic / political developments.
Ability to co-ordinate functions into efficient and coherent operation.
Ability to report to superior on all operational matters.

Total compensation is in the 6 figure range.

Vice President Sales & Marketing for an International hotel, resort, serviced residences group – can be based in Singapore or Hong Kong

We are searching for a savvy leader to be the VP of Sales & Marketing for a luxury hotel group that has over 50 properties and almost a dozen different brands throughout the world.

The ideal candidate should be highly energetic, dynamic and very sales oriented.  He/she should have good contacts in key markets and has the ability to work with the entire sales and marketing team. The candidate should be an extremely personable individual with above average communication skills both written and verbal, which will enable them to deal directly with clients and customers.

MANDATORY REQUIREMENTS:
-            Currently in hotels holding a Regional or Vice President level in Sales & Marketing with a well known brand in SE Asia now.
-            Understanding of hotel markets in Asia and globally.
-           Bachelor's degree in Business Administration, Marketing, or related field.
-           Minimum of 15 years of experience in related roles within the hospitality industry, overseeing sales & marketing functions in similar markets.
-           Proven track record of driving revenue growth, managing budgets, and leading cross-functional teams in a multi-brand, multi-market environment.
-           Strong analytical skills and ability to translate insights into actionable strategies.
-           Excellent communication skills, multilingual with fluency in English and a second language preferably Chinese.
-           Excellent negotiation and leadership skills.

Responsibilities:

The VP Sales & Marketing is responsible for all sales and marketing activities to ensure their implementation at all levels.  A key function of this position is to develop and implement the positioning strategies of the company and individual hotels and resorts to exceed market expectations from integration stage through the development of operations. 

You will direct the team management and management of regional sales offices, steering of Clusters Sales & Marketing and RevMan functions, with China and SE Asia as a key cluster, to align with group goals, as well asl indirect influence on property level DOSMs and S&M structures, to align with group goals.  Understanding of the markets in the Middle East and the Americas would be a plus.

The person will identify and coordinate appropriate experts in relations to market research, public relations and advertising agencies, website planning and recommend and implement as appropriate.  Identification and implementation of distribution systems, pricing strategies, branding, and revenue management systems are also key responsibilities of this position.  Identifying and securing corporate partnerships for all hotels is also a responsibility of this position.

Our client’s annual salary budget for this role is up to US$200,000 on base salary.

Managing Director / Chief Executive Officer for Hotel Company: Spanish/English speaker needed– based in Spain or Portugal

*EU citizenship or European valid work permit is important*

A well respected European hotel group that has presence throughout Europe, Africa and in the Caribbean seeks a Managing Director / CEO.  This hospitality group is known for developing several hotels (50+ at present) in their portfolio and with expansion plans of another 20+ in the pipeline in East Africa and in the Caribbean.

The CEO will report to and work closely with the owner of the group.  As the group’s properties are spread over several countries, extensive travel is required between different regions of the operations, while the role is based in Portugal. 

Your primary responsibilities will be to oversee successful operations and extensive expansion and development of the group, with the main focus on Resort Operations. 

Must be fluent in English and Spanish.  All-inclusive resort experience is preferred, but not mandatory.

The ideal candidate would be someone who is presently working or has in the past managed a large hotel group as a CEO, Vice President, or in a Group role within a well-known hospitality group, with major focus on Resort business.

This group is a leader in their market segment and currently has aggressive expansion plans.  So, the primary objective of the Managing Director/CEO is to selectively expand the company’s properties in the near future. 

Minimum 10 years of experience in senior positions, preferably in the operations division in multi-culture environment is what our client is looking for.  You must have a strong business Sales and Marketing development skills, developing independent and strong sales and revenue management structure, opening new properties, as well as solid experience in acquiring hotels are some of the important skills and experience for this role.

He/she will have to meet and exceed a stable and profitable financial goal by creating a positive and productive work environment and ensure superior guest service and compliance with quality and operational standards.  You will be required to play a leading role in promoting the desired work culture around the core values of hotel and its brand ethos. 

Salary is upwards of 225,000 Euros net  plus extensive company benefits.

Spanish speaking Hotel Vice President of Marketing responsible for  Europe, Africa &Caribbean  for European Hospitality co. Portugal-based

A recognized hotel company that has properties in Europe, ,Caribbean  and in Africa are looking for a dynamic and experienced Vice President of Marketing to oversee global marketing strategies and initiatives. The successful candidate will be responsible for developing and implementing innovative marketing campaigns to drive brand awareness, attract guests, and increase revenue across multiple international locations within the hospitality industry. This role requires strong leadership skills, strategic thinking, and a deep understanding of global marketing trends and best practices.

Key Responsibilities:
•            Develop and execute comprehensive marketing strategies and campaigns to enhance brand visibility and drive revenue growth across global hotel properties.
•            Lead and mentor a team of marketing professionals, providing guidance and support to ensure the successful implementation of marketing initiatives.
•            Collaborate with senior management to define marketing objectives and goals aligned with overall business objectives.
•            Conduct market research and analysis to identify emerging trends, customer preferences, and competitive landscapes, and incorporate findings into marketing strategies. Oversee digital marketing efforts, including website management, SEO/SEM, email marketing, social media, and online advertising campaigns.
•            Manage public relations activities, including media relations, press releases, and crisis communications, to enhance brand reputation and manage corporate image.
•            Develop and maintain strong relationships with key stakeholders, including hotel owners, management teams, and external partners, to drive marketing success.
•            Monitor and analyze marketing performance metrics, ROI, and KPIs to measure the effectiveness of marketing initiatives and drive continuous improvement.

Qualifications:
•            Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
•            Minimum of 10 years of progressive marketing experience in the hospitality industry, with at least 5 years in a leadership role overseeing global marketing efforts.
•            Strong understanding of global marketing trends, digital marketing strategies, and brand management principles. Excellent leadership and team management skills, with a proven track record of building and leading high-performing marketing teams.
•            Strategic thinker with the ability to develop and implement innovative marketing strategies that drive business results.
•            Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.
•            Fluency in English and Spanish/Portuguese is required; additional languages are a plus.
•            Willingness to travel internationally as needed.

Package: Monthly salary: €8,000 - €10,000 NET  Comprehensive benefits package, bonus, and other company perks

Managing Director - Mexico

Our client, one of the finest and most luxurious hotel companies requires a passionate hotelier who will manage a five star luxury resort property in Mexico with over 150 rooms. He/she will lead the team of over 500 employees as Managing Director. We are looking for an individual who is creative and entrepreneurial. He/she should have experience in driving business and at the same time maintaining luxury and Forbes 5 * 5 diamond level service.

Please send your resume if interested for this great opportunity. Spanish speaker preferred. Your experience in luxury resort management is required. An all-rounder hotelier (Rooms and F&B) experience plus working closely with ownership and would be what our client is looking for.

Compensation: Base US$200 k - $250 k (commensurate with experience),accommodation allowance of approximately US$5000, Bonus 30% plus car plus health insurance and other benefits.

Director of Feasibility and Development- Bahrain based

This role is open to Bahrainis, Moroccans, Jordanians and Arabic speaking Expats.

As a Director, Feasibility & Development, you will be actively engaged in the efforts to grow the Group’s portfolio. It supports the company in setting strategic direction for hotel development efforts as well as supporting key strategic initiatives to enhance retention of existing hotels. You will work with members of the Strategic Development team, in coordination with partners primarily in HQ & Operations, to support companies acquisition efforts at every phase of the deal process, from initial deal identification, to feasibility, to underwriting and investment analysis, to diligence and deal structuring, to final approval by the Senior Leadership Team & Board of Directors for Hotels Group.

Basic Qualifications
BA or BS Degree; MS Degree a plus; a concentration in hospitality real estate or finance is a plus.
Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills). Five to seven years of financial analysis work experience at a hotel company, consulting firm, bank, brokerage, or real estate investment firm.

Prepare and present financial impact models of potential investments in hotels or allied businesses, including operating forecast models, hotel cash waterfalls, investment return analyses, and relevant sensitivity analyses.

Compensations: US$ 170,000 Plus expat benefits package

General Manager-Luxury Hospitality - Tokyo

Our client requires a Japanese General Manager - Hospitality to be based in Tokyo.

Reporting to the Alliance Director – APAC, we are seeking a highly skilled and experienced hospitality professional to become General Manager – Tokyo.

As the primary point of contact on the site, the ideal candidate will have experience to oversee all aspects of hospitality and workplace experience services, including front-of-the-house services, facilities management, F&B, visitor management, meeting and event planning, community events program, , training and development, client and stakeholder management, financial responsibility, and recruitment and selection.

Our highly regarding global client, ranking in the top 10 Fortune List of World’s Most Admired Companies, has a strong commitment to the highest standards of excellence and is committed to providing truly exceptional workplace experiences for its colleagues.

Their unique approach to the modern workplaces aims to be much more than just place of business but create vibrant spaces of collaboration, infusing aspects found in the finest luxury hotels across the globe. The aim is to provide each colleague with the highest “return on commuting” by ensuring colleagues look forward to coming to work every day and feel rewarded for the daily trip they make.
Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.  The successful candidate must have an engaging, high-energy personality with a passion for hospitality and providing excellent experiences to clients.

Essential Duties and Responsibilities
Operational Leadership:
•            Strategic and operational leader, driving all FM and Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
•            Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
•            Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
•            Creates, communicates, and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
•            Serves as a change agent for business improvements.
•            Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
•            Provides effective presentations to regional and global leadership, employees, prospects/clients.
•            Engages in other outside activities consistent with the company’s and the client’s responsibilities to the community and the industry.
•            Leads by example to earn respect and trust of peers, employees, and clients.
•            Clearly supports others by providing honest, open, two-way communication.
•            Implements or directs the implementation of programs that meet corporate goals and objectives.
•            Foster a culture of teamwork, professionalism, and continuous improvement among team members.
•            As the local representative of our client’s Real Estate Leadership Group, develop and maintain healthy and productive stakeholder relationships with the following stakeholder groups:
?            Local end users (customers)
?            Local management teams and leaders (customers)
?            CBRE leadership (management) and other CBRE team members
?            Regional client representatives and leadership teams (clients)
?            Other groups as required or directed by any of the above stakeholders.
?            Local service providers, consultants, and vendor networks
?            Landlord and landlord’s agents and service providers
Colleague/Guest Experience:
•            Ensure that all colleague/visitors receive personalized and exceptional service throughout their stay in all workplaces.
•            Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
•            Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.
Financial Management:
•            Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.
•            Responsible for meeting the financial goals and expense management for assigned areas.
•            Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
•            Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
•            Has account wide KPI accountability and leadership to foster successful outcomes.

Facilities Management:
•            Supports all property facilities management functions, including maintenance works, repairs, vendor management, and space planning.
•            Ensure compliance with health and safety regulations, building codes, and industry standards.
•            Collaborate with CBRE’s facilities management experts to implement best practices and ensure efficient building operations.
•            Investigate, propose, implement, adjust, and deliver facilities management such that the managed facility/s are maintained effectively, efficiently, and safely – with particular regard to prevailing legislation and regulations, health, safety and environmental requirements, CBRE’s contracted scope of works and customer preferences and requirements.
•            Proactively review, propose, develop, assess, manage, and work with vendor and subcontractor engagements such that the value of these engagements is optimised for our client.
•            Ensure vendors fulfil the required scope of work in accordance with their contracted responsibility in a safe, legally compliant, effective, and efficient manner. Actively investigate, propose, and implement strategies to minimise vendor associated risk and improve overall value to the client over time.
•            Respond effectively and appropriately to unplanned events and situations which will occur within or around the managed facilities from time to time. Such events may occur during or outside of normal working hours – in either case have appropriate measures and arrangements in place to support these events as necessary and appropriate.
Staff Development and Training:
•            Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.
•            Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization’s mission.
•            Guides staff in strengthening their competencies.
•            Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
•            Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
•            Supports a healthy balance between work and lifestyle.
•            Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.
•            Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.
Food & Beverage Management:
•            Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners, including Employee meal programs, conference, meetings, and events management.
•            Specialized knowledge of highest recognized industry standards for Food Safety, Sanitation, and compliance.
•            Assurance of forward thinking and innovative partnerships to incorporate industry trends.
Quality Assurance and Compliance:
•            Ensure compliance with all local, state regulations, as well as brand standards and company policies.
•            Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.
•            Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards.
Client and Stakeholder Management:
•            Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.
•            Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.
•            Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations.
Crisis Management and Security:
•            Follow and implement emergency response plans and procedures to ensure the safety and security of your team members, visitors, and colleagues.
•            Collaborate with relevant service lines to conduct regular security assessments and training programs.
•            Coordinate with external agencies and authorities in case of emergencies or security incidents.
Meeting and Events Planning:
•            Oversee the planning and execution of internal meetings and events.
•            Support in development of event programs that cater to the diverse needs and interests of colleagues in their workplace.
•            Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues’ participation and engagement.
Qualifications
•            A minimum of eight (8+) years of experience in a leadership role within the hospitality industry, preferably as a Rooms Division Manager or Hotel Manager of 5-star, luxury branded hotel properties such as Four Seasons, Conrad, Ritz-Carlton, Hyatt or similar, with a strong focus on elevated service standards. 
•            Bachelor’s degree or Master’s degree, preferably in hospitality.
•            Proven track record of successful hotel operations management, including rooms division, food and beverage, engineering, and guest services.
•            Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
•            Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
•            Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
•            Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.
Safety
1.           Complete at a satisfactory level all required and assigned HSE training.
2.           Follow all activity policies and procedures, always including all HSE related requirements.
3.           Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
4.           Report any condition which you feel could result in an accident or injury and / or stop work if required.
About us

Salary Jap Y 119,000,000 (USD 122,000) Plus bonus

Our client in South Eastern United States who owns/manages a number of beautiful, Timeshare hotels/resorts is seeking an excellent Financial Controller to work from their United States Headquarters.

FINANCIAL CONTROLLER – UNITED STATES

BASIC SCOPE OF THE POSITION:
This position is primarily responsible for managing the financial activities of the Timeshare organization by performing duties such as establishing cash positions, account reconciliation and reporting.

SOME DUTIES & RESPONSIBILITIES:
Responsible for all aspects of timeshare accounting for all Timeshare Properties.
Establish goals and objectives
Perform pricing analysis, room analysis, and other analytical reports
Provide oversight and guidance to Island administrative staff
Monthly reporting to bank institutions

QUALIFICATIONS:
Bachelors’ degree in accounting.
At least 5 years progressive accounting and finance experience with a minimum of 2-3 years working with the Timeshare business.
Ability to read, analyze, and interpret financial reports, and legal documents.
Team management skills mandatory. Must be self- motivated, able to manage multiple projects.

 COMPENSATION: $120,000 - $135,000 USD negotiable,, generous bonus, relocation allowance and incentive plan, medical, vision and dental insurance benefits. 401k and 401k matching.

Hotel Director of Finance in Northern California
*US citizenship or Green Card or valid work permit is mandatory*

We are seeking a seasoned Director of Finance who will play a critical role in shaping the financial direction of this expansive property in California, within a brand portfolio.

Reporting to the Regional VP Finance and the General Manager of the hotel, the Director of Finance  will lead the financial operations, ensuring accuracy and integrity in reporting, compliance, and strategic financial planning.

Key Responsibilities include, but not limited to:
•             Oversee the financial team and foster a collaborative and high-performing finance team.
•             Mentor and train the team, fostering a culture of continuous improvement and professional growth.
•             Spearhead the review to ensure accurate and timely financial reporting for management and owners.
•             Assist in the preparation and analyze monthly financial statements, budgets, forecasts, and variance reports.
•             Maintain strong internal controls and compliance with financial policies and procedures.
•             Collaborate with all departments to develop corporate budgets and forecasts.
•             Understand and manage financial processes across all hotel departments.
•             Coordinate with department heads to ensure proper financial management and reporting.
•             Provide financial insights and recommendations to support strategic decision-making.
•             Attend ownership meetings and effectively communicate financial performance and strategies.
•             Ensure compliance with local, state, and federal regulations, with a preference for knowledge of California laws.

Qualifications and Skills:
•             Extensive experience in hotel finance management.
•             Utilize strong Excel skills and PeopleSoft to manage financial data and reporting.
•             Proven track record of leading and developing financial teams.
•             Strong proficiency in Excel and PeopleSoft.
•             Excellent analytical, communication, and presentation skills.
•             Ability to work collaboratively with management, owners, and team members.
•             Union experience is beneficial, but not mandatory.
•             Bachelor’s Degree in Accounting or Business Studies is required.
•             Master’s Degree and/or CPA is a plus.

Compensation and Benefits:
•             Annual Salary: US$160,000 gross + company benefits.
•             Relocation Allowance, if required.

General Manager - All-Inclusive Resort - Caribbean

A premier International hotel brand is seeking a top General Manager with a luxury all-inclusive resort experience. This beautiful resort in the Caribbean has an all-inclusive component having major rooms/suites, restaurants, bars and spa/health facilities.

To qualify for this role, you must be an experienced all-inclusive resort General Manager with a full spectrum of operational experience, mine host and entrepreneurial flair.  You should ideally have a minimum of 3-5 years of management experience in a (preferably) Caribbean resort setting and possess a demonstrated knowledge of local competition and current resort industry trends.

This role will be best suited to an all-inclusive General Manager who has opened, renovated or re-positioned this type of resort. The General Manager of this upscale property will assume responsibility for the resort that includes excellent knowledge of all areas of food and beverage, along with particular strengths in sales and marketing, rooms, engineering, and customer relations. This individual will work closely with current senior management to implement overall high performance standards and to maximize customer satisfaction and retention.

For this role, our client seeks someone who is dynamic, charismatic, result oriented and someone who thinks & like an entrepreneur. It is important for the General Manager to have a successful history of increasing revenues and profits by implementing aggressive marketing initiatives, improving productivity and have strong interpersonal, verbal, written communication and mentoring/human resources skills. A degree or higher in hospitality management, is strongly desired

The ideal candidate will be responsible for directing, coordinating and overseeing the overall operational activities and will be totally responsible for meeting or improving upon all resort budget targets: product/labor/services cost controls. The position requires a consistent & Can Do approach towards excellence in service for guests and clients from all over the world.

He/she must have the ability to apply creativity in guest accommodation packages, as well as working with the food and beverage, and culinary management team.

Given the importance of this key management position, the compensation will be outstanding that will also offer excellent accommodation and automobile allowance. A very comprehensive benefits package and outstanding bonuses. This is an amazing career opportunity to make your mark within the international hospitality industry in the Caribbean and the World.

PLEASE NOTE: Renard International would like to thank all candidates for their interest, but we regret that our client will only consider individuals that are presently in a similar all-inclusive resort management position right now, has excellent knowledge in the resort sector of the hospitality industry in North American, Caribbean, Mexico or other Resort Island areas of the world.

Financial Controller, luxury branded Hawaii city center hotel

We are seeking a well qualified and experienced Financial Controller to join a luxury hotel in Hawaii. 

Our client prefers someone within Hawaii, with responsibilities for the management of all accounting and financial functions of their hotel.  The ideal candidate will be an experienced financial leader to help manage and grow the company.  The Financial Controller can be a CPA/CA or someone with work equivalent, with US accounting knowledge and experience.  Minimum of 6-8 years of hospitality  industry related financial management experience is important, along with a strategic mindset and excellent problem solving skills.

Mandatory requirements also include:

1) Work in a hotel with similar operation, especially food and beverage.
2) Strong audit experience (refer past work in a global accounting firm in audit), knowledge in JSOX practice.
3) Experience in managing food and beverage cost and, purchasing and storeroom.
4) Strong knowledge in CIP and capital asset.
5) Self-starter and a team player.
6) Prefer CPA licensed

This role requires an outstanding candidate who has a wide breadth of experience and an entrepreneurial mindset. The client is looking for someone who can help craft their corporate vision and strategy and then follow through with skilled execution of all financial aspects of that strategy. Therefore, it is important that this person have strong relationship and networking skills to work with all stakeholders to establish identifiable targets and objectives.

Being able to clearly communicate with the management, as well as all those reporting to the Financial Controller will be critical to achieving ongoing success.

In addition, you will possess the ability to analyze financial data and prepare financial reports, statements and projections.

Annual salary range for this position is US$100,000 to US$130,000

Chief Engineer for a large integrated resort in the Caribbean

We have been retained to find a very knowledgeable, hands on and a highly skilled Chief Engineer for a large integrated all-inclusive resort in the Caribbean.  This brand is a leader in their luxury resort segment and have over 30 large resorts worldwide.  This luxury resort consists of 500+ rooms and suites, 15 F&B outlets (restaurants and bars), as well as extensive indoor and outdoor recreational facilities (pools, etc.) for families to enjoy.

As a Chief Engineering, you are responsible for all matters related to the repairs and operation of the physical plant and engineering facilities within the resort.  You will also be responsible for maintaining all mechanical, electrical and electronic equipment including heating and ventilation, also the general maintenance of the resort complex.

In addition, you are required to organize and set up preventive maintenance programs for all electrical and mechanical equipment including general building works.  Supervise maintenance staff and contract employees who are carrying out minor building work, electrical and mechanical installations. Liaise with all contractors, write specifications for all electrical, mechanical and associated building works complying with the local Government Regulations.

Mandatory requirements for this role are:

-           At least 6-8 years of work experience as a Chief Engineering in a similar large island resort or hotel with central plant and Building Management System.
-           Extensive knowledge of A/C, ventilation, refrigeration systems and related refrigerants, chilled/condenser water components.  While solid understanding of main/ secondary drainage (plumbing) systems; and electrical power distribution systems is very important.
-           A very strong leader who is ready to “dirty his hands” (as and when required) and not just sit in his office and delegate.
-           Someone who will take his responsibilities seriously and lead his team well.
-           It is also very important for the CE to be well versed in hydraulics, including balancing in waterworks/tanks; prime/standby power generation equipment and associated switchgear.
-           The DOE will be financially responsible for their department, i.e. Budgeting, managing their costs and work well with the Accounting Department.
-           Solid Computer Skills; Excel, Forecasting, Budgeting and Job Costings.
-           You should be able to oversee, schedule and manage his team of 50+ staff.
-           Must have experience in sewage plants, generators, and water parks.
-           Island resort experience is mandatory.

Salary in the range of US$95-US$150K, including benefits (open for negotiations).



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